We look forward to hearing from you!

Customer Service

Search our Help Center to find the answers to your questions. If you're still having trouble, contact BIKETOWN customer service, now supported by Lyft. If urgent, please call (866) 512-BIKE.

contact us

Media Inquiries

Please direct all media inquiries and requests to


The City of Portland complies with all non‐discrimination, Civil Rights laws including Civil Rights Title VI and ADA Title II. To help ensure equal access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities. Call 503-823-5185, TTY 503-823-6868 or Oregon Relay Service at 711 with such requests. Visit the website to find more information on the Office of Equity and Human Rights.